May is here and moving fast...
it has been a crazy week...
yesterday we lost power at 7:00am...
a transformer blew...
it took about 2 1/2 hours to come on...
when our power came back on...
No phone (the business phone) no internet...
no TV...we did all the regular checks...
then I called our new provider...
F...bought out Verizon here in Texas...
I'm not using their name but everyone knows who they are...
I was just bragging about how smoothly the
transition has been...after hearing all the horrible stories...
I called in after I finally got the number...
of my Hubbies Ipad...since I can't get a good
cell phone signal in our office or home...
without the help of a booster...
which by the way...doesn't work...without Internet...
I was on hold a while...
finally a nice lady answered...
tried all her tests on her end...
everything looked good...
so she said a tech would need to come out...
I asked her if it was just us...or...
was it my area after the loss of power...
she stated they had no way of knowing...
Really...they don't know if an entire area is down...
Verizon knew...the power company knows...
the gas company knows...
she set me up an appointment...
someone would call today before coming out...
I told her we were a business and could not be
without of phone...we can deal without the net...
several hours went by...
trying hard to do work without a phone or internet...
not an easy task....but we muddled through...
I decided to call to check where our appointment stood...
the new person said oh your appointment is on Saturday...
REALLY...
it is TUESDAY....we have to wait until SATURDAY...
to go without our business phone...
and we are a service company...
Yes Mam...so I asked her to tell me...
is it just our service...or the area...
we have no way of knowing Mam...
Can I speak to your Supervisor...
okay...on hold for 20 minutes...
she came back...The Supervisor is unavailable...
Is there not something you can do to help us...
No....was going to send me to the support people...
well of course we got disconnected...
Called back again...got a gentlemen...
he told me once again they did not know if it was our area...
or if it was just us...and it would be Saturday...
I gave my spill again...
he said he would make note...that we
are a business and we need our phone...
After several hours on the phone...
even calling another service provider...
they couldn't change us over any faster...
not mention we might be without a phone for days...
if we tried to switch...
After I was at my wits end...
around 5:00 pm...
everything magically came on...
and we still do not know what caused it...
Prayers for our troops...a high school friends son...
is on a mission...praying for good mission...
praying for safety for all involved...
God Bless Texas...
God Bless America...
5 comments:
Oh, my goodness!!!!! I haven't been impressed with the change either!!! They DID come out to look at our leaning telephone pole that has a transformer on it! No word since. I guess it will have to fall over before anyone does anything!
Sounds like a frustrating day, dealing with the service provider. Are any of them actually good at service? If so, I haven't noticed. At least you're back in business now.
Beautiful header!
I would have been ready to reach thru the phone to strangle someone. That's crazy.
I'm glad that got you back up and running in the same day instead of waiting until Saturday.
Hello there! It's been a while since I've commented!! Hope everything is going well with you. You are right, May is flying by. The kids' last day of school is tomorrow. Your pictures are as beautiful as always. Have a great weekend.
It is amazing how much we depend on power today and sometimes we forget this...that is until we lose our power. Your photos are beautiful and your header is stunning!
Post a Comment